You may have had excellent recommendations from a friend or relative about a particular nanny. That nanny may have worked (or still works) with us or another agency. You decide to book her directly.

But what happens when she becomes ill or is suddenly required to attend a ceremony or family matters? She will send her sister or a friend to replace her. Surprise! Happens all the time, we know. We don't allow that and you shouldn't either. If anything goes wrong nobody takes responsibility.

And what do you do when she doesn't show up? Or whwn it doesn't work out with that nanny, because your kids don't take to her or she performs below your expectations or otherwise? Whom do you complain to? Who will send a replacement? If you cancel will you get any of your deposit back?

We keep all the ID and contact details of our nannies. If something goes wrong you will get all the assistance to resolve the matter. Complaints and replacement requests are professionally handled. In case of cancellation we make up the final invoice and hours and sessions of service you have paid for but have not been delivered will be refunded.

Yes, but only when you book a nanny for 24/7 (live-in). Simple Indonesian food wil do fine.

When you book for a number of hours per day then the nanny will use her breaks to arrange for her own food and drinks.

No. We only need to know for what period (start and end dates) and approximately how many hours and sessions you want to make use of our services to give you a quotation and schedule the nannies you need.

You will have the nanny for all days of your booking, unless

• You don't make use of her service for 2 or more consecutive days
• You move to a location the nanny is not willing to travel to
• Any case of force majeure, such as illness, accidents, motorbike problems etc..

If you plan to stay at more than 1 location please inform us, so we can select the right nanny.

See: "Why will a nanny handle a maximum of 2 children"

Our planning is based on confirmed bookings. When you pay our quotation in advance we know that we have a confirmed booking and we can assign the nanny that most matches your requirements.

Paying in advance is safe with us. Our Terms and Conditions ensure that you will never wind up paying for anything you haven't received.